Product Owner

TITLE: Product Owner 
DEPARTMENT: Digital Product Management
LOCATION: Bangalore, India
REVISION DATE: January 8, 2023

POSITION SUMMARY:

The Product Owner prioritizes and leads all facets (concept to delivery) of highly complex and integrated 
digital/interactive product delivery. This role coordinates with key stakeholders, including marketing, 
merchandise planning, finance, digital merchandisers, digital creative production, and customer care 
services. This person demonstrates strong business leadership, technology acumen, and an ability 
provide the appropriate level of influence at all levels. This person has proven digital commerce vision, 
strategy, and execution across multiple channels (desktop, mobile, tablet, apps).
RESPONSIBILITIES:
• Establish Product vision and benchmarks
o Maintain a detailed understanding of e-commerce systems, data, processes, and the 
customer experiences they drive
o Maintain competitive and marketplace awareness via research, patterning, and 3rd
-party 
analysis of current best-in-class and emerging/advanced techniques, within and beyond 
specialty retail
o Partner with UX research and Customer Care to understand the Product from the 
customer POV; identify key pain points and experience opportunities; ensure insights 
are carefully considered in prioritization
o Collaborate with brands to maximize leverage and testing of capabilities; share best 
practices for growing sales/profitability
o Ensure quality, compliance, and performance, manage technical debt, and ensure rapid 
response to customer or business issues
o Identify trends and product offerings which could further support the growth of an 
unparalleled customer experience
• Lead Product team
o Prioritize team efforts to ensure focus on the highest-value work
o Foster strong collaboration between product management, UX design, and 
development team members, while effectively managing relationships with 
stakeholders and internal/external partners
o Manage Product Analyst, ensuring consistent and coordinated execution of Lean/Agile 
workflows, from backlog creation and grooming to UX research/prototyping, 
development, testing, deployment, analysis, and iteration
o Drive continuous learning & improvement; develop product dashboards and diagnostics, 
set KPI targets and leverage analytics to iterate and test in pursuit of defined outcomes
o Facilitate clear communication of product requirements to all members of the product 
team, and ensure Acceptance Criteria accurately reflect intended functionality
• Ensure adherence to best practices
o Collaborate with other Product Owners and teams to unlock dependencies and 
effectively leverage shared data, systems, and services 
o Communicate and coordinate with stakeholders to ensure alignment of objectives
o Ensure team members maintain a current understanding of relevant business and 
customer trends and pain points
o Train, coach, and evangelize Lean disciplines to minimize waste and maximize speed of 
value to customer/business: user-centric design, Design thinking, MVP and iteration, 
Agile Development, etc.
o Continuously evolve and optimize processes and standards to build speed, quality, 
agility, and flexibility
o Ensure A/B testing executed for applicable enhancements, and drive team financial 
accountability for results
• Issue Triage and Resolution
o Ensure digital product is operational and meets service level agreements (SLAs).
o Ensure product team is monitoring systems, communicate performance against SLAs 
and manage all product issues.
o Prioritize issues and ensure team triages and addresses issues in a timely manner