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Analyst, Associate Technology Support

Marque: Victoria's Secret
Emplacement: New York, NY, US

Domaines d’emploi: Information Technology
Type d’emploi: Full-time
Job ID: 04IPQ

Description

Provide level 2, in person, customer focused support of office related technologies, systems and services.  Primary focus for customer support is Individual Contributor – VP.  

Level 2 support – defined as: anything needing in person & remote support

  • Analyze software/hardware performance issues

  • Create, properly document, categorize and close interactions

  • Appropriately escalate interactions as needed

  • Partner with other groups in VS&Co to resolve multi-layer problems

  • On call support:  after hours and weekends as per rotation schedule

  • Meet or exceed Service Level Agreements (SLA)

  • 95% incident resolution

  • Stay knowledgeable and keep current in the incident space.

     

  • Possess general technology knowledge, including:

    • Windows 11

    • MAC OS 15.6

    • Office 365

    • Printer

    • Audio/Video

    • VMWare View

    • ZScaler

    • ServiceNow

    • Goverlan

    • Associate Desktop

    • Hardware knowledge (hard drive, etc.)

Level 2 support:  in person & remote support

  • Deploy/ship hardware

  • Install customized software

  • Project related tasks within building

  • Awareness and escalation of compliance and security related issues

  • Continue to remain educated through knowledgebase

  • Ability to work and build relationships at Individual contributor to VP level.

  • Business partnership/conduit with brands

  • Observations based on daily tasks

  • Executes with direction

Click here for benefit details related to this position.

Salaire Minimum : $68,200.00
Salaire Maximal : $89,460.00

VS&Co procure une estimation de la fourchette de rémunération pour ce poste tel que montré. Votre rémunération actuelle sera déterminée selon divers facteurs pertinents, y compris, sans toutefois s’y limiter, vos compétences, votre expérience et votre emplacement géographique.

Qualifications

  • Ability to continuously sit, stand, or walk

  • Ability to bend, squat, climb stairs and lift frequently

  • Ability to lift and/or push up to 20 pounds frequently

  • Must be able to view/focus on a computer monitor for multiple hours at a time

  • Must be able to clearly communicate in English

  • May require occasional travel

  • Regular and punctual attendance

  • 2-4 years related experience 

  • High school diploma or equivalent 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance   

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

 

Victoria's Secret

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