Senior Software Engineer
Marque: Victoria's Secret
Emplacement: Bangalore, Karnataka, IN
Domaines d’emploi: Information Technology
Type d’emploi: Full-time
Job ID: 04HDE
Position Description
Title: Senior Software Engineer (CDM – Customer Data Mart)
Position Summary
The Senior Data Engineer is responsible for the support of the customer marketing database and ensures marketing capabilities are enabled and leveraged with the customer database. This individual defines and implements business rules governing customer logic and campaign, analysis and customer behavior metadata for the Customer Data Mart. This role interacts with internal as well as external partners regarding design, usage and processes for customer data capture, storage, usage, and destruction.
Responsibilities
Data Management & Architecture
•Responsibility for the customer marketing database and overall customer marketing technological solutions involving customer data
•Serves as business liaison with Brand Marketing teams, Technology teams and management of external vendor
•Provides data stewardship over:
oCustomer Data Integration and Hygiene, standard calculations and deviations
oCustomer Data Mart Data Model, Business Requirement and System Requirements Documents
•Defines and implements Customer Data Mart Business Rules governing individual and household logic, contact history management and analytics and segmentation metadata
•Ensures Victoria’s Secret is within compliance across related to legal and privacy guidelines related Customer Data usage, Customer Marketing activities and initiatives
•Liaison with Legal and Customer Privacy and Information Security teams
Customer Data Support
•May serve as primary contact for data definitions and usage
•Responsible for specific recurrent reports and data extracts for business reporting and uses
•Prioritize, scope and develop data extracts and ad hoc report requests
•Provide complex customer data analysis
•Coordinates Customer Data Mart training
•Provide complex query support to data users
•Provide testing support for internal and external projects
Qualifications/Skills
•Experience in management and development of relational databases
•Experience of managing relationships with external service providers and technical staff
•Specific experience managing data exchange to and from Experian Marketing Services and Experian Data Quality
•Excellent communication skills: ability to provide clear and concise direction/feedback to external and internal stakeholders and the ability to influence others without authority
•Strong knowledge of Snowflake functionality and data sharing is a plus
•Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints to develop and deliver solutions.
•The ability to be flexible, work efficiently and accurately under pressure, and team across functions and levels is a necessity
•Demonstrated critical thinking and problem-solving abilities.
•Strong analytical abilities and quantitative skills, including math proficiency.
•Intermediate to advanced proficiency in a query tools (SQL, RPython)
•Proficient in MS Excel (graphing, pivot tables, data manipulation, formulas, etc)
•Strong written and verbal communication skills, must be able to translate technical issues into non-technical terms.
•Previous retail or direct marketing systems development experience a plus
Experience
Bachelor’s Degree
8+ years of experience in management and use of data warehouse
5+ years of experience in a direct marketing in a multi-channel business
4+ years of strong experience on Snowflake
Note: May perform other duties as assigned
