Data Center Analyst

Description

 

 JOB DESCRIPTION

Data Center Analyst – IT Operations [Bangalore] 

•                     Gain and maintain deep expertise across all corporate data centers (DC4, DC5, DC6), including power systems (UPS, generators, batteries), HVAC/CRAC systems, fire suppression and detection mechanisms, network/MDF/IDF layouts, structured cabling, and access controls.

•                     Lead preventive maintenance, availability risk assessments, and modernization initiatives ensuring Tier-level compliance and 99.99% operational uptime.

•                     Own execution and continuous improvement of data center health scorecards, facility audits, redundancy validations, capacity management, and sustainability practices.

•                     Manage vendor engagement lifecycle — scope definition, work permit approvals, supervision of maintenance works, validation of deliverables, and service performance reviews.

•                     Function as onsite Incident Commander during emergencies (power, cooling, network, environmental issues) ensuring swift mitigation and minimal business impact.

 

Objective: Batch Operations and Workflow Reliability

•                     Continuously monitor job executions via Control-M Enterprise Manager.

•                     Promptly investigate and respond to job failures.

•                     Perform job holds, reruns, kills, and loads as required.

•                     Coordinate with OS, network, and Security teams as needed.

•                     Document incidents and escalate per the escalation matrix.

•                     Monitor Control-M infrastructure for high availability, performance, and scalability.

•                     Troubleshoot basic job execution issues, dependencies, and resource allocation.

•                     Maintain accurate logs of all operations and incidents for audit and handover.

 

Objective: Monitoring Strategy, Physical Security & Compliance Governance

•                     Use advanced monitoring tools (DCIM, Site Scan/Alber, SNMP tools, CCTV systems) to proactively identify and respond to events before service degradation occurs.

•                     Govern Data Center physical security standards including badge provisioning, video retention policy, rack access control, and compliance with security audits (SOX, ISO 27001).

•                     Lead Rapid Response communication — timely alerts/escalations, bridge coordination, and real-time updates for executives and stakeholder teams.

•                     Ensure audit-readiness through meticulous documentation, evidence gathering and policy enforcement.

 

Objective: Data Insights, Reporting & Knowledge Management

•                     Maintain detailed logs of inspections, maintenance activity, and incidents to support data-driven decision-making and shift turnovers.

•                     Publish weekly/monthly ops dashboards covering health, performance, recurring patterns, capacity, energy usage, and vendor SLA compliance.

•                     Manage continuous improvement of documentation including runbooks, equipment inventories, configuration diagrams, DR plans, and escalation workflows.

 

Additional Leadership & Innovation Responsibilities

•                     Drive automation initiatives (scripted monitoring checks, digital logging, dashboarding, alert tuning) to reduce manual intervention.

•                     Participate in Data Center Strategy programs — migrations, cloud transitions, hardware tech refreshes, cage expansions, smart access solutions.

•                     Conduct BCP/DR failover drills with Infrastructure Teams and ensure recovery objectives are always met.

•                     Mentor junior engineers in operations best practices and oversee knowledge transition to new team members.

•                     Represent Data Center Operations in global governance forums and leadership reviews.

•                     Champion ESG goals: reducing power consumption and improving PUE (Power Usage Effectiveness).